Where can I get help from?
If you would like to get some help locally:
Contact the Single Point of Access (SPA) in Kingston on 020 8547 5008 (outside of office hours, please ring 020 8770 5000)
In Kingston you can fill out a SPA Online form at
Contact the Single Point of Access (SPA) in Richmond on 020 8547 5008 (outside of office hours, please ring 020 8770 5000)
If you are in immediate danger dial 999
Young People aged under 18 often have some Housing questions.
Below you can find the RB Kingston Housing Department guidance on Temporary Accommodation.
In accordance with the Children’s Act 2004, Councils will have due regard to the principal needs of any children in the household, and the need to safeguard and promote the children’s welfare. In particular, regard will be had to any disruption to a child's education, medical care, social work or other key service or other support received.
Councils will have due regard to matters concerning public safeguarding and protection and will work with all relevant organisations to ensure the suitability of accommodation.
Councils will have due regard to the Equality Act 2010 in ensuring that the needs of households with protected characteristics are met in determining the location of the temporary accommodation.
The Southwark Judgement
This legal Judgement outlines provision of accommodation for 16 and 17 year olds who may be homeless and/or require accommodation.
Above all, Housing Departments are required to avoid homelessness and do what they can to help people remain in their families.
Neither borough will place young people or vulnerable adults in B&B accommodation or in hostels. They will have self-contained units. However, there is such pressure on temporary accommodation it may be hard for them to find accommodation within your home boroughs. They will consider any special needs.